Hotel a Shell Knob

“I was glad to hear and see the newly renovated rooms however, of course the room we were given was an older completely outdated room. The bathtub faucets were basically coming out of the walls, the one toilet lever barely worked, and with how outdated the place was it just felt dirty even though I know it wasn’t. It was definitely not what we expected based on photos but maybe I need to really look close and zoom in on photos next time.”

“The room smelled terrible and was very outdated. Staff was not friendly. The only reason I booked this place was for the pool and the in room hot tub. There's a reason there aren't many photos.. I wouldn't let my kids swim in the pool because it was full of debris and very cloudy. I booked a two day stay but decided to leave early the first day because it was just a disappointment. The sign in the parking lot warning visitors to lock their cars says it all.”

“I really liked the Zen atmosphere, cleanliness, attention to detail, and excellent staff.”

“Very clean, prompt service, close to everything on the strip”

“It was clean, quite, and breakfast was wonderful. No negative thoughts. Would stay again.”

“La cabaña que elegimos estaba increíble, una vista espectacular muy limpio , el personal atento en todo momento . Nosotros nos quedamos por 4 días sin duda nos volveremos a hospedar aqui”

“The room was not ready!! Beds weren't made. Towels on floor trash everywhere. Said they could not clean housekeeping was not there. Could not get another room all booked. I'm 73 used Expedia lost money and handicapped. Did not need this abuse. I would like our money back!!!!!!! Terrible terrible experience. Was there to watch my grandaughter perform in competition. Four hours away from home What can be done”

“Staff was helpful and friendly. Room was beautiful and clean . Breakfast was amazing .”

“No towels for the pool, Hot Tub (look warm tub with no jets), food on ground around pool both days. AC not working properly. Stood in a inch of water while showering, slow slow drain. No conditioner in shower. The lobby smelled of curry.”

“The description is deceiving to say it holds 5 people because a double bed and twin bunk bed but the double is under bunk very inconvenient. Tv in that room cable did not work.”

“My only concern was the elevators were not conveniently located and the pool was in a poor location. Really a very nice place to stay.”

“.”

“It was okay, but compared to other Thousand Hill properties, it is really underwhelming”

“Tiana and Amanda were very helpful from the front desk.”

“Clean place”

“Everything was great”

“Very friendly and the cobbler served at nite was divine!!”

“Great place to stay but not offering coffee in the room wasn’t expected. Loved everything about the hotel, Will just bring a coffee pot The outdoor activities we amazing. Loved the hot tub and they even have things for Dogs”